Frequently Asked Questions

Welcome to the Creekside Community!
Our team is here to help.

FAQs and Hotel Policies

Creekside Hotel is conveniently located only 10 minutes from downtown Parkville.

Check-In/Check-Out Process- Standard check-in time starts at 4pm CST and standard check-out time is 11am CST. Upon arrival, please visit the front desk. If you are interested in upgrading to an earlier check-in time or a later check-out time, please contact the front desk.

Credit Cards- Creekside Hotel accepts major credit cards including Amex, Visa, Mastercard, and Discover. Please note; Creekside Hotel will preauthorize your credit/debit/check card at the time of check-in for the full amount of the stay plus an additional $50 flat fee for incidentals. Even if cash or a different credit card is used at check-out, the preauthorization will tie to the account used at the time of check-in. A preauthorization means that funds appear as a pending charge and are unavailable for use. It can take 24-72 hours after check-out for those funds to be released depending on your bank. Creekside Hotel is not responsible for any delays.

Cancellation Policy- Our cancellation policy varies by rate selection. Please refer to your confirmation for the appropriate policy.

Early Departures- Early departure will result in a charge for the night of departure, if prior to noon. Any early departures after noon will be responsible for that night and the next night’s stay, if applicable

Pet Policy- Select pet-friendly rooms are available with advance notice for a $75 fee per stay. Please confirm any pets or allergies with the front desk prior to your arrival. Service animals are exempt from any fees; emotional support dogs are not considered service dogs under the ADA.

Amenities & Hours:

Complimentary Breakfast

Saturday & Sunday 6:30am-9:00am

Pool & Spa – 8:00am-10:00pm, May – September

Fitness Center – 8:00am-10:00pm

*children 14 years of age and younger must be accompanied by an adult

Guest Laundry – Open 24 hours

*cycle times – 30 minutes washer, 30 minutes dryer

*laundry supplies available at the front desk

Business Center – Enjoy 24×7 access for Internet, Email, or Printing.

Market – Open 24 hours

Smoking Policy- Creekside Hotel is a smoke-free facility.

Hotel Features

At Creekside Hotel, we put the fun back into hospitality and prioritize a thriving culture. Enjoy smooth and simple booking with our knowledgeable team and a friendly welcome upon arrival.