Frequently Asked Questions
Welcome to the Creekside Community!
Our team is here to help.
Our team is here to help.
FAQs and Hotel Policies
Creekside Hotel is conveniently located only 10 minutes from downtown Parkville.
Check-In/Check-Out Process- Standard check-in time starts at 4pm CST and standard check-out time is 11am CST. Upon arrival, please visit the front desk. If you are interested in upgrading to an earlier check-in time or a later check-out time, please contact the front desk.
Credit Cards- Creekside Hotel accepts major credit cards including Amex, Visa, Mastercard, and Discover. Please note; Creekside Hotel will preauthorize your credit/debit/check card at the time of check-in for the full amount of the stay plus an additional $50 flat fee for incidentals. Even if cash or a different credit card is used at check-out, the preauthorization will tie to the account used at the time of check-in. A preauthorization means that funds appear as a pending charge and are unavailable for use. It can take 24-72 hours after check-out for those funds to be released depending on your bank. Creekside Hotel is not responsible for any delays.
Cancellation Policy- Our cancellation policy varies by rate selection. Please refer to your confirmation for the appropriate policy.
Early Departures- Early departure will result in a charge for the night of departure, if prior to noon. Any early departures after noon will be responsible for that night and the next night’s stay, if applicable
Pet Policy- Select pet-friendly rooms are available with advance notice for a $75 fee per stay. Please confirm any pets or allergies with the front desk prior to your arrival. Service animals are exempt from any fees; emotional support dogs are not considered service dogs under the ADA.
Amenities & Hours:
Complimentary Breakfast
Saturday & Sunday 6:30am-9:00am
Pool & Spa – 8:00am-10:00pm, May – September
Fitness Center – 8:00am-10:00pm
*children 14 years of age and younger must be accompanied by an adult
Guest Laundry – Open 24 hours
*cycle times – 30 minutes washer, 30 minutes dryer
*laundry supplies available at the front desk
Business Center – Enjoy 24×7 access for Internet, Email, or Printing.
Market – Open 24 hours
Smoking Policy- Creekside Hotel is a smoke-free facility.
Hotel Features
At Creekside Hotel, we put the fun back into hospitality and prioritize a thriving culture. Enjoy smooth and simple booking with our knowledgeable team and a friendly welcome upon arrival.