Frequently Asked Questions

Welcome to the Creekside Community!
Our team is here to help.

FAQs and Hotel Policies

COVID-19 Policy (see full COVID-19 procedures below)

We will continue to monitor and respond to any advisories regarding COVID-19 from the CDC, WHO, MO Department of Health, as well as healthcare and regulatory organizations. We will continue to make changes as necessary to our protocols and procedures as needed.

Creekside Hotel is conveniently located only 10 minutes from downtown Parkville.

Check-In/Check-Out Process- Standard check-in time starts at 4pm CST and standard check-out time is 11am CST. Upon arrival, please visit the front desk. If you are interested in upgrading to an earlier check-in time or a later check-out time, please contact the front desk.

Credit Cards- Creekside Hotel accepts major credit cards including Amex, Visa, Mastercard, and Discover. Please note; Creekside Hotel will preauthorize your credit/debit/check card at the time of check-in for the full amount of the stay plus an additional 10% for incidentals. Even if cash or a different credit card is used at check-out, the preauthorization will tie to the account used at the time of check-in. A preauthorization means that funds appear as a pending charge and are unavailable for use. It can take 24-72 hours after check-out for those funds to be released depending on your bank. Creekside Hotel is not responsible for any delays.

Cancellation Policy- Our cancellation policy varies by rate selection. Please refer to your confirmation for the appropriate policy.

Early Departures- Early departure will result in a charge for the night of departure, if prior to noon. Any early departures after noon will be responsible for that night and the next night’s stay, if applicable

Pet Policy- Select pet-friendly rooms are available with advance notice for a $75 fee per stay. Please confirm any pets or allergies with the front desk prior to your arrival. Service animals are exempt from any fees; emotional support dogs are not considered service dogs under the ADA.

Amenities & Hours:

Complimentary Breakfast

Saturday & Sunday 6:30am-9:00am

Pool & Spa – 8:00am-10:00pm, May – September

Fitness Center – 8:00am-10:00pm

*children 14 years of age and younger must be accompanied by an adult

Guest Laundry – Open 24 hours

*cycle times – 30 minutes washer, 30 minutes dryer

*laundry supplies available at the front desk

Business Center – Enjoy 24×7 access for Internet, Email, or Printing.

Market – Open 24 hours

Smoking Policy- Creekside Hotel is a smoke-free facility.

COVID-19 Policies & Procedures Continued:

Employee Safety & Health

Covid-19 Training– All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, and Hotel Operations.​

Personal Protective Equipment (PPE)– Appropriate PPE will be worn by all employees based on their role and responsibilities, and in adherence with state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory.

Hand Washing– All employees have been instructed they must wash their hands every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, going on break and before or after starting a shift.

Guest Safety & Health

Hand Sanitizer – Hand Sanitizer stations are located throughout the common areas of the hotel.

Laundry– Bed linen and towels will continue to be washed at high temperatures and in accordance with CDC guidelines.

Front Desk– Staff will regularly sanitize and disinfect all countertops, phones, key cards, pens, and credit card devices after use. Social distancing markers will be placed on floors for guest check-in lines when possible. A safety barrier has been installed at the front desk for the additional safety of both our guests and staff.

Food Services– All food services will be handled in adherence to state or local regulations and guidance.

Hotel Features

At Creekside Hotel, we put the fun back into hospitality and prioritize a thriving culture. Enjoy smooth and simple booking with our knowledgeable team and a friendly welcome upon arrival.